Custumer Service > Product Damaged during Shipment

1. If you can visually see the product has been damaged, accept the shipment and inspect it thoroughly. Contact your Shipper immediately with the tracking number(s). Your Shipper will handle your claim from this point on. (Important note: Do not refuse the shipment or ship the product back to us at this time! Doing so will void any damage claim or claim for refund with your Shipper and with HDTV Cabinets.com/Doopoco Enterprises). HDTV Cabinets.com/Doopoco Enterprises will repair, replace, or issue a credit for the damaged merchandise at our discretion. This will be done after the claim has been confirmed with the Shipper.

2. All truck shipments are FOB HDTV Cabinets.com/Doopoco Enterprises’s warehouse. HDTV Cabinets.com/Doopoco Enterprises’s obligation ends when the carrier picks up the product at our warehouse. The customer must make all damage claims to the trucking company. If you can visually see that the product has been damaged in transit, make a notation on the Bill of Lading before signing it. It is also helpful if you can take a photograph of the damage. It is important to make your claim to the carrier within 24 hours of receipt of the damaged product. Call the HDTV Cabinets.com/Doopoco Enterprises Shipping Department if you need further assistance in filing your claim, we will do everything we can to help.